Booking requests
Submitting a request does not confirm a stay. We will confirm availability, price and any payment arrangements in writing. A request may hold dates for the period shown in your request summary; if it is not confirmed by then, the dates may be released.
Prices and payment
The total shown for selected dates is the quoted accommodation price, including any applicable longer-stay discount. Any deposit, balance due, optional extras and payment instructions will be explained before you confirm. We do not ask you to send payment to a new account based only on an unexpected message.
Your stay
The room listing and written booking confirmation describe the accommodation, guest capacity, stay dates and applicable house rules. Please tell us about any accessibility needs or special requests before booking so we can confirm what is possible.
Changes and problems
Please contact us as soon as possible if you need to change a booking or something is wrong during your stay. We will discuss the available options and confirm any agreed change in writing.
Third-party bookings
If you book through another website, that website’s booking and payment terms may also apply. Please use the channel through which you booked for any channel-specific changes or refunds.
Contact
For questions about these terms or a booking, contact us using the details on our Contact page.