Cancellation terms can differ by room, dates and booking channel. We will give you the terms applicable to your stay in writing before your booking is confirmed. Please read that confirmation before paying.
If you need to cancel or change
Contact us as soon as possible with your booking reference. We will confirm whether a refund, date change or credit is available under the terms agreed for your booking. A request is not cancelled until we confirm it in writing.
Bookings through other websites
If you booked through a third-party website, request cancellation through that website. Its published policy and your confirmation govern the booking.
Unconfirmed requests
A booking request is not a confirmed reservation. If we cannot confirm it, we will release the held dates and tell you.